If something is wrong
Refunds & cancellations
Everything is baked to order in small batches. Once a bake has started, the ingredients are committed and the item cannot be resold — so the cut-off below is real rather than a formality. Within it, cancelling is easy.
Cancelling
- Before 6:00 pm on the day before your bake date — cancel for a full refund, no reason needed. Call or WhatsApp +91 93107 56257 with your order number.
- After that — the bake is under way and we cannot refund it. If your plans have changed, tell us anyway and we will do what we reasonably can, including moving the order to another date where the kitchen allows.
If something is wrong
Food is not returnable once delivered, for obvious reasons. That does not mean you are stuck with a bad order.
- Wrong item, missing item, or damaged in transit — tell us within 4 hours of delivery with a photograph, and we will replace it on the next baking day or refund it, whichever you prefer.
- A quality problem — same window, same remedy. If a bake is not right, we would rather know. Send a photograph and a sentence about what was wrong.
- Nobody at the address — the rider will call. If we cannot hand the order over, it cannot be refunded, because it was baked for you and cannot be sold to anyone else.
How refunds are paid
Refunds go back to the original payment method through Razorpay. Once we approve one it usually reaches you in 5 to 7 working days, depending on your bank. We do not issue cash refunds and we do not refund to a different account.
If we cancel
Occasionally we have to — an ingredient does not arrive, an oven fails, or we cannot reach your address. We will tell you as soon as we know and refund the order in full, including delivery.
Reaching us about a refund
Call or WhatsApp +91 93107 56257, or email kitchens@glisco.in with your order number. We answer during bakery hours and we are closed Tuesdays.